Cellphone: 1-702-956-7264 E-mail: jlemus6750@aol.com
Professional Summary
A tour guide with over 30 years of experience in the hospitality industry, I am passionate about creating the best travel experience for my clients. I bring a warm and friendly yet practical approach to the discovery of new destinations. With an intercultural background and natural curiosity, I can anticipate and support the needs and preferences of a broad spectrum of clients. While I have a high level of expertise in the Western United States and Latin America, I am a highly flexible team player available for any assignment worldwide.
Work Experience
- Group Leader for Cuba, Road Scholar, Boston, MA (February 2016-present)
• Ensure safety and well-being for groups of 15-25 on land and sea tours (15+ to date).
• Provide dynamic educational presentations and commentary on routes, sites.
• Organize daily itinerary/logistics, handle emergent issues and administrative tasks.
• Attend to individual needs while balancing group dynamics and program requirements.
• Build/strengthen relationships with suppliers, in-country partners, other stakeholders. - Tour Director, GVI (Globus, Cosmos, Archers), Littleton, CO (2006-2017)
• Recruited from driver position based on performance in collaborative relationship.
• Performed similar duties to current position above with primarily larger groups of 25-50.
• Trained co-workers in areas of expertise (Mexico and USA).
• Territory: Mexico, Central, and South America; Western Europe and UK; Canada (Quebec to Vancouver); USA (Southwest, West Coast, Pacific Northwest, NY to LA, New England) - Charter Tour Coach Driver, Las Vegas, NV (1989-2005)
Arrow Stage Lines (2002-2005), Superior Tours (1999-2002), K-T Services (1989-1999), Greyhound (1989)
• Transported international clientele safely and efficiently with no violations.
• Offered high quality professional service supporting guide and participants.
• Clients included Globus, Travelsphere, Jetsave, and Allied Tpro. - Casino Dealer, Marina Hotel & Casino, Las Vegas, NV (1986-1989)
• Dealt Roulette, Blackjack, Twenty-one and Poker with quick and accurate calculations.
• Maintained lively and cordial gaming experience, attentive to customer needs. - Waiter, Riviera Hotel & Casino, Las Vegas, NV (1982-1986)
• Served food and beverages to customers efficiently in a cordial manner.
Education
Industrial Technical Institute, San Salvador, El Salvador (High School Diploma)
University of El Salvador, San Salvador, El Salvador, Faculty of Social Sciences (Two Years)
Clark County Community College, Las Vegas, NV, English & American GED Program (Diploma)
Professional Development
Educational/Training Trips (Galapagos, Egypt, Morocco, Greece, S. America), Globus
Travel Agent, Prestige Travel School, Las Vegas, NV
Dealer, Las Vegas Dealer School, Las Vegas, NV
Bus Driver Specialized in Tourism, Greyhound Bus Lines, Los Angeles, CA
Valid Nevada Commercial Driver’s License (with Passenger Endorsement)
Languages:
Native Spanish, Fluent English
Skills:
Ability to use all standard computer applications (email, internet, MS Word and Excel)